If the source of the technical problem you are experiencing lies within systems or technology under our exclusive management, no charge will apply.
Examples of supported technical problems:
- Your server becomes unreachable due to a network failure within our facility.
- Your server becomes unreachable due to a hardware failure within our facility.
- The hosting service setup process failed to complete successfully.
- A root user password change request failed to resolve successfully.
If you need custom work, such as Advanced scripting, programming or troubleshooting, you need to contact our team.